OpenFolk
OpenFolk
A bespoke operating system,
designed around Drummonds workflow.
Built from weeks of discovery inside your operation - your calls, engineers, systems, suppliers and workflows. Engineered to make all of it work as one.
Drummonds doesn't have a people problem. It has a systems problem.
The expertise is already there. What's missing is one connected operating layer across it.
Commusoft holds the jobs. QuickBooks holds the money. Calls live on phones. Knowledge lives in heads. Nothing sees the whole picture.
Quiet inefficiencies. Loud impact on margin.
AI can now observe work.
For the first time, AI can understand calls, workflows, documents, emails, and operational patterns - together.
- Calls
- Workflows
- Documents
- Emails
- Operational patterns
One intelligent layer sitting above everything Drummonds already uses.
We are not replacing your stack. We are giving it a brain - one that listens, learns and orchestrates across every system you already rely on.
Nothing important should happen invisibly.
Every inbound and outbound call transcribed, classified and routed.
Observes how work actually happens across desktops and tools.
Threads understood, intents extracted, replies drafted under approval.
Reads from Commusoft, QuickBooks, suppliers - kept in sync, in real time.
Files, photos, certificates, contracts - searchable, structured, governed.
Learn how work actually happens.
OpenFolk observes real workflows to discover repetitive admin, bottlenecks, manual handoffs, and automation opportunities.
Every call becomes structured intelligence.
From the first ring to the final action - captured, understood and acted upon.
AI workers inside the business.
The whole business, one surface.
Operations, calls, finance, risk - synthesised live. The pulse of your business at a glance.
Security first. Always.
End-to-end, at rest and in transit.
Role-based, least-privilege by default.
Every action attributable and reviewable.
Agents act under policy, not autonomy.
Data residency and right-to-erasure built in.
Phased delivery. Controlled transformation.
From friction to flow.
Shaped by your operation. Tuned to your standards.
Every workflow, agent, model and screen has been mapped to the way Drummonds actually works - from how calls come in, to how engineers report back, to how invoices clear. This is your operating system, not a template.